All crystal sales are final, no Returns or Exchanges are permitted.  If you believe an item which you purchased has arrived damaged, you must contact Mystic Journey by email to within 72 hours of the delivery of the item to make a claim for a refund.  Mystic Journey will then contact you to discuss your claim.  If you do not hear from Mystic Journey within 48 hours of the time you emailed, then you must contact Mystic Journey at 310-314-2222.